Terms and Conditions

Hammersmith Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Hammersmith Movers provides removal, relocation, packing, storage coordination and associated services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions the following words have the meanings set out below.

Client means the person, business, or organisation requesting the services.

We, us, our means Hammersmith Movers.

Services means any removal, packing, loading, unloading, transport, storage coordination, furniture assembly, or related work provided by us.

Goods means the items that are the subject of the services.

Order means a confirmed booking for services, whether made by telephone, online form, or in writing.

2. Scope of Services

2.1 We provide domestic and commercial removal and related services within our regular service area and, by prior agreement, to other locations in the United Kingdom.

2.2 Our quotation and service description will specify the nature of the work, including the collection and delivery addresses, number of operatives, type and size of vehicle, and any additional services such as packing, dismantling and reassembly, or packing materials supply.

2.3 Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, removal of doors or windows, specialist lifting, or work requiring trades or permits. Where such services are discussed, they may be subject to additional charges and separate terms.

3. Quotations and Estimates

3.1 Any quotation is based on the information provided by you at the time of enquiry, including property access, parking arrangements, the nature and quantity of goods, and any special handling requirements.

3.2 Quotations are typically provided as fixed price quotes or time-based estimates. A fixed price quotation applies only to the specific inventory and conditions stated. Where the work differs materially from that description, additional charges may apply.

3.3 Quotations are valid for a limited period as stated at the time of issue. If no period is stated, quotations are valid for 30 days from the date of issue, subject to availability.

3.4 We reserve the right to amend or withdraw a quotation before acceptance, or after acceptance if significant new information comes to light, such as restricted access, additional volume, or regulatory constraints.

4. Booking Process

4.1 A booking is made when you confirm acceptance of our quotation and we confirm availability for the requested date. Confirmation may be provided verbally or in writing, subject to our processes at the time.

4.2 We may require a deposit to secure the booking. The amount and payment deadline for the deposit will be communicated at the time of booking. If the deposit is not received by the due date, we may release the booking slot without further notice.

4.3 It is your responsibility to ensure that all details on the booking confirmation, including dates, addresses, contact details, and scope of services, are correct. Please notify us immediately of any errors or changes.

4.4 Bookings are subject to resource availability. In rare cases we may need to adjust times or crew arrangements. We will endeavour to give reasonable notice and minimise any inconvenience.

5. Client Responsibilities

5.1 You must ensure that adequate and legal parking is available as close as reasonably possible to the collection and delivery locations. Any parking permits, suspensions, or permissions are your responsibility unless we have specifically agreed otherwise. You will be liable for any parking charges or fines incurred as a direct result of your instructions or lack of permissions.

5.2 You are responsible for ensuring that the premises are safe and accessible for our staff, and that stairways, lifts, corridors, and doorways are suitable for the movement of your goods. If access is significantly worse than described or anticipated, additional charges may apply or we may decline to move particular items.

5.3 You must be present, or represented by an authorised adult, at the start and end of the work, to provide instructions, confirm inventory, and sign any relevant documentation. Where no authorised person is present, we will act as we consider reasonable in the circumstances and shall not be liable for any loss arising from such decisions.

5.4 You must ensure that all goods are packed and ready for transport by the agreed start time unless we have agreed to provide packing services. Fragile or high value items must be clearly identified and suitably protected.

5.5 You must declare in advance any items requiring special handling, such as pianos, safes, large appliances, fragile antiques, or items needing disassembly or hoisting.

6. Payments and Charges

6.1 Charges will be as stated in our quotation or booking confirmation, subject to any additional charges arising under these Terms and Conditions.

6.2 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, deposits are payable at the time of booking, with any balance due on or before the day of the move, prior to unloading at the delivery address.

6.3 We accept payment by the methods we specify in our communications. We do not accept payment by cash sent through the post.

6.4 If payment is not received in accordance with agreed terms, we may refuse to commence or continue work and may retain goods until payment is received in full. We shall have a lien over any goods in our possession for all sums due.

6.5 Time-based work is charged from the agreed arrival time or actual arrival time, whichever is later, until completion, including loading, unloading, and any agreed breaks or travel between locations. Waiting time caused by delays outside our control may be chargeable.

6.6 Additional charges may be applied where the volume of goods exceeds what was declared, access is significantly more difficult than described, or additional services are requested on the day.

7. Cancellations and Postponements

7.1 You may cancel or postpone your booking by giving us notice. The amount of notice required and any charges payable will be communicated in our standard cancellation policy, which may be updated from time to time.

7.2 As a general guideline, cancellations or postponements made close to the service date may incur a fee to reflect costs and loss of availability. Where a deposit has been paid, it may be partially or fully non-refundable depending on the timing of cancellation.

7.3 We may cancel or reschedule a booking if events beyond our reasonable control make it impossible or unsafe to carry out the services, including severe weather, road closures, accidents, or mechanical failure. In such cases we will aim to offer an alternative date or a refund of any amounts paid for services not provided. We shall not be liable for indirect or consequential losses arising from such cancellations.

8. Items We Do Not Move

8.1 We do not transport dangerous, illegal, or prohibited items. These include but are not limited to explosives, firearms, ammunition, flammable or hazardous substances, perishable foods, live animals, and any goods whose possession or transport would breach law or regulation.

8.2 If such items are included without our knowledge, we may remove, dispose of, or deliver them to an appropriate authority without liability, and you will be liable for any associated costs, fines, or claims.

8.3 We reserve the right to refuse to move items that in our reasonable opinion are unsafe to handle, structurally unsound, inadequately packed, or likely to cause damage to property, vehicles, or other goods.

9. Packing and Protection

9.1 Where you carry out your own packing, you are responsible for ensuring that goods are properly packed and protected. We are not liable for damage caused by insufficient or inappropriate packing that we did not provide or supervise.

9.2 When we provide a packing service, we will take reasonable care to wrap and pack items using suitable materials and methods. However, no packing method can guarantee absolute protection, and our liability is subject to the limitations set out in these Terms and Conditions.

9.3 We may use blankets, straps, and other equipment to protect goods and property during loading, transit, and unloading. You agree to allow us to affix such protection where we deem it necessary.

10. Liability and Limitations

10.1 We will exercise reasonable skill and care in providing the services. Our liability for loss or damage to goods, or for property damage, is subject to the provisions of this clause and clause 11.

10.2 We are not liable for loss or damage arising from your failure to pack adequately, to prepare items for transport, or to comply with these Terms and Conditions. This includes loss or damage to items that were already defective, worn, or fragile beyond normal use.

10.3 We are not liable for loss or damage caused by normal wear and tear, atmospheric or climatic changes, inherent defects, or gradual deterioration.

10.4 We are not liable for indirect or consequential losses, including loss of profits, loss of enjoyment, or loss of opportunity, even if we have been advised of the possibility of such losses.

10.5 Our total liability for any claim arising out of or in connection with the services shall not exceed a reasonable limit related to the value of the goods being moved and the charges paid or payable for the particular job. Any higher level of cover must be agreed in writing in advance and may be subject to additional charges.

10.6 You must notify us in writing of any visible loss or damage as soon as reasonably possible, and in any event within a reasonable period after completion of the services. Failure to notify within a reasonable period may affect our ability to investigate and may limit our liability.

11. Exclusions of Liability

11.1 We are not liable for:

a. Loss or damage to goods packed by you or a third party, unless there is clear evidence of our negligence in handling.

b. Loss or damage to cash, jewellery, precious metals, securities, or other valuables, unless we have explicitly agreed in writing to handle them and you have declared their value.

c. Slight marks, scuffs, or scratches to walls, floors, or other surfaces that may occur despite reasonable care in moving bulky items through tight spaces.

d. Loss or damage arising from your failure to take out suitable insurance where necessary.

11.2 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under applicable law.

12. Waste and Disposal Regulations

12.1 We operate in accordance with relevant waste and environmental regulations. We are not a general waste disposal company and will only remove items for disposal where this has been agreed in advance as part of the services.

12.2 Where we agree to remove items for disposal, we will dispose of them through lawful and appropriate channels. Additional charges may apply according to the nature and quantity of waste, particularly for bulky items, electrical equipment, and items subject to special disposal regulations.

12.3 You must not ask us to dispose of items that are hazardous, illegal, or subject to specialist handling requirements unless we have confirmed that we can lawfully and safely do so. You remain responsible for any breach of waste regulations arising from items you provide or misdescribe.

12.4 Fly-tipping or unauthorised dumping of waste is illegal. We will not participate in any activity that breaches environmental or waste laws, and we reserve the right to refuse requests that could lead to such breaches.

13. Delays and Events Beyond Our Control

13.1 While we make reasonable efforts to adhere to agreed schedules, timing cannot be guaranteed. Traffic conditions, accidents, weather, breakdowns, or other operational issues may cause delays.

13.2 We are not liable for delays outside our reasonable control or for any indirect losses arising as a result. If a delay is foreseeable or within our control, we will take reasonable steps to mitigate its impact and keep you informed.

13.3 Where delays result in extended working hours, additional charges may apply for time-based services. We will seek your agreement to any significant variation in expected duration or cost.

14. Insurance

14.1 We maintain insurance cover appropriate for our operations. Details of cover can be provided upon request. Our insurance may be subject to exclusions, excesses, and conditions.

14.2 You are encouraged to consider whether additional insurance is appropriate for your particular circumstances, especially for high value or fragile items.

15. Complaints

15.1 If you are dissatisfied with any aspect of our services, please raise this with us as soon as possible so that we can attempt to resolve the issue promptly.

15.2 Complaints regarding damage, loss, or service quality should be supported by clear information and, where possible, photographs or other evidence. We will investigate complaints in good faith and respond within a reasonable time.

16. Data Protection

16.1 We will handle personal information in accordance with applicable data protection laws. We collect and use personal data for the purpose of providing services, managing bookings, and fulfilling our legal obligations.

16.2 We may retain records for a reasonable period for accounting, insurance, and operational purposes. We do not sell your personal data to third parties.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the services provided.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

18.3 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your order unless a change is required by law.

18.4 These Terms and Conditions constitute the entire agreement between you and us regarding the services and supersede any prior agreements, understandings, or representations, whether oral or written, relating to their subject matter.