Terms and Conditions for Hammersmith Movers

These Terms and Conditions set out the basis on which Hammersmith Movers provides moving, packing, transport, delivery, and related services to customers in the UK. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before the service starts. For clarity, references to “we,” “us,” and “our” mean Hammersmith Movers, and references to “you” and “your” mean the customer, client, or authorised representative placing the booking.

These terms are intended to be fair and practical, while reflecting the nature of removal services, storage support, packing assistance, and waste handling requirements that may arise during a move. The contract applies to domestic and commercial customers unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply in full.

Any quotation, estimate, or schedule provided by Hammersmith Movers is based on the information available at the time. If the scope of work changes, or if the information supplied is incomplete or inaccurate, we may need to revise the price, timing, staffing, or vehicle requirements. Our service agreement is therefore linked to the accuracy of the details you give during the booking process.

Booking Process

A booking is usually made after you request a quote and provide details about the property, items to be moved, access conditions, parking arrangements, special handling needs, and any packing or dismantling requirements. We may ask for photographs, inventory lists, measurements, or a survey to assess the job properly. The more accurate the information, the more reliable the estimate for your Hammersmith removal service or Hammersmith movers service.

A booking is not confirmed until we accept it in writing, by email, message, invoice, or other written confirmation. We reserve the right to decline a booking if we cannot safely or reasonably complete the work, if access conditions are unsuitable, or if the requested service falls outside our operating capacity. Any timing given is an estimate unless we expressly agree a fixed collection or delivery window.

Where a survey has been carried out, the booking will normally reflect the details observed at that time. If the volume of goods, number of floors, distance to carry, or level of packing required differs from what was disclosed, we may adjust the price or service scope accordingly. You must ensure that someone authorised is present at the start and end of the service to confirm instructions, access, and completion.

Payments and Charges

Our charges may be based on hourly rates, fixed-price quotations, or a combination of both, depending on the nature of the move. Additional fees may apply for waiting time, parking penalties, congestion or access issues, stairs, long carries, specialist lifting, extra packing materials, disassembly and reassembly, or disposal of waste. Any charge not included in the original quotation must be reasonable and, where possible, explained before the additional work is carried out.

Unless otherwise stated, payment is due on completion of the service or in accordance with the invoice terms issued at booking. We may require a deposit or advance payment to secure the date. Accepted payment methods will be specified in the booking confirmation or invoice. If a payment is declined, delayed, reversed, or disputed without valid reason, we may suspend the service, withhold delivery, or apply lawful recovery steps.

If you request materials, storage, or additional labour beyond the original booking, these will be charged separately. Quotations are typically based on normal working hours and normal site conditions. If the move is delayed by factors outside our control, such as unavailable keys, restricted access, or missing permissions, waiting charges may apply. We may also recover reasonable costs if extra journeys or repeated attendance are required because the premises were not ready at the agreed time.

Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us notice in writing. The amount payable on cancellation may depend on how much notice is provided and whether we have already reserved vehicles, labour, materials, or third-party services for your move. For a Hammersmith moving company, late cancellations can create significant operational costs, so cancellation charges may be applied where the booking cannot reasonably be reallocated.

If you cancel with sufficient notice, we may refund all or part of any deposit, less any non-recoverable expenses already incurred. If cancellation occurs very close to the service date, we may retain the deposit or charge a percentage of the quoted price to cover lost time and scheduling losses, provided this is lawful and proportionate. Where a fixed-price service has been confirmed, our cancellation policy will be interpreted in a commercially reasonable manner.

We may also reschedule or postpone a job where weather, traffic disruption, vehicle breakdown, staff illness, unsafe conditions, or events beyond our control prevent us from performing the service as planned. In such cases, we will try to offer an alternative date or time. We are not responsible for losses caused by unavoidable delay, provided we take reasonable steps to minimise disruption and communicate the issue promptly.

Customer Responsibilities

You must ensure that the premises are ready for the move on the agreed date and time. This includes ensuring safe access, suitable parking arrangements where needed, keys or entry codes, and removal of hazards that may interfere with the work. Fragile, valuable, or prohibited items should be declared in advance. You should not pack hazardous materials, live animals, cash, jewellery, or legally restricted goods unless we have expressly agreed to handle them.

It is your responsibility to secure loose items, disconnect appliances where necessary unless we agree to do so, and protect items that may be damaged by normal transit conditions. We are entitled to rely on the instructions given by you or your authorised representative. If there is uncertainty about what should be moved, stored, packed, recycled, or disposed of, we may seek clarification before proceeding.

Where you ask us to dispose of waste, clear unwanted items, or remove packaging, you must ensure that those items are lawfully transferable and not subject to special disposal rules. You should also tell us if any items contain batteries, chemicals, electrical components, or other materials that may require separate handling. Failure to disclose such matters may result in refusal of carriage or extra charges if the items need special treatment.

Liability and Insurance

We will take reasonable care when handling your belongings, property, and access areas. However, moving work involves inherent risks, especially when items are heavy, old, poorly packed, or already damaged. Except where prohibited by law, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or wilful misconduct. We are not liable for ordinary wear and tear, hidden defects, or pre-existing damage.

Where an item is especially fragile, valuable, or irreplaceable, you should notify us before the service begins so that we can discuss additional precautions or, if appropriate, specialist handling. Our standard service may not be suitable for high-value art, antiques, fine electronics, or goods requiring climate control. If you fail to disclose exceptional value or special requirements, any claim may be reduced to reflect that omission.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses such as loss of profit, missed appointments, inconvenience, emotional distress, or business interruption arising from the service. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Waste Regulations and Disposal

Where we agree to remove waste, packaging, unwanted furniture, or general rubbish, the service will be carried out in accordance with applicable UK waste legislation and any relevant disposal requirements. We may refuse to collect waste that is hazardous, contaminated, leaking, illegal to transport, or otherwise unsuitable for standard disposal. The customer must not present items for disposal that require specialist permits or separate treatment unless this has been agreed in advance.

You confirm that any waste presented to us for removal is owned by you or that you are legally authorised to arrange its disposal. We may ask you to confirm which items are to be reused, recycled, donated, sold, retained, or discarded. Once waste has been accepted for removal, ownership may transfer to us or our appointed disposal partner, subject to the arrangements set out in the booking.

If we suspect that an item may contain hazardous substances, electrical hazards, medical waste, sharp objects, or controlled materials, we may refuse collection, isolate the item, or require additional safeguards. If the waste load changes materially from what was declared, we may revise the fee or decline the service. You are responsible for any fines, penalties, or costs arising from inaccurate declarations or unlawful presentation of waste.

Service Standards and Variations

We aim to provide a professional moving and removals service that is efficient, careful, and organised. The exact method of work, number of staff, and equipment used will depend on the type of service booked and the conditions encountered on the day. We may make reasonable operational decisions about loading sequence, vehicle allocation, route planning, and placement of items to ensure safety and efficiency.

If you request changes to the original plan, we may accept them only if they are safe, practical, and within our capacity. Examples include adding extra rooms, changing delivery addresses, rearranging access times, or increasing the quantity of items. Any variation may affect the cost and timing of the job. We are not required to undertake additional work beyond the agreed scope unless we expressly agree to do so.

While we always aim to meet agreed schedules, time estimates are not guarantees unless specifically stated in writing. Delays may occur because of traffic, roadworks, access restrictions, weather, or other events beyond our control. We will communicate known delays as soon as reasonably possible and continue the service where practical. The customer should allow flexibility when planning building access, handover, and key return arrangements.

Claims, Complaints, and Records

If you believe loss or damage has occurred, you must notify us as soon as reasonably possible and provide supporting information such as photographs, descriptions, and any available evidence of value or condition. Claims may be refused or reduced if we are not given a fair opportunity to inspect the issue promptly. The customer must take reasonable steps to mitigate any loss, including protecting affected items from further damage.

Any complaint should be made in writing and should set out the relevant booking details, the issue complained of, and the outcome sought. We will review the matter in good faith and aim to respond within a reasonable timeframe. Records of quotations, instructions, invoices, and service notes may be kept for operational, legal, and accounting purposes in accordance with applicable data and record-keeping obligations.

These terms do not affect any statutory rights that apply to consumers under UK law. If there is any conflict between these terms and mandatory legal rights, the mandatory rights will prevail. No failure or delay by us in exercising a right or remedy shall operate as a waiver of that right or remedy.

Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where another jurisdiction is required by applicable law. If a customer is based elsewhere in the UK, this governing law clause applies to the extent permitted by law.

If any clause is found unenforceable, the remaining clauses will continue in force. Any variation to these terms must be agreed in writing by an authorised representative of Hammersmith Movers. The failure to enforce any part of these terms on one occasion does not mean that we waive the right to enforce it later. Headings are included for convenience only and do not affect interpretation.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. For the avoidance of doubt, the service contract covers the agreed moving, packing, transport, waste removal, and associated work only, and no other promises or representations shall be binding unless expressly recorded in writing. These terms are intended to support a clear and lawful service relationship with Hammersmith Movers.