Privacy Policy
Hammersmith Movers Privacy Policy
This Privacy Policy explains how Hammersmith Movers collects, uses, stores, and protects personal data in connection with our moving and related services. It applies to all Hammersmith Movers customers and prospective customers located in our service area, as well as visitors who interact with our services, whether offline or online.
We are committed to processing personal data in accordance with the UK General Data Protection Regulation and applicable data protection laws. Please read this Privacy Policy carefully to understand how and why we use your information and the rights you have in relation to your data.
Data Controller
Hammersmith Movers is the data controller responsible for determining the purposes and means of processing personal data collected in the course of providing our services. This Privacy Policy covers all processing activities carried out by Hammersmith Movers in relation to customers and potential customers in our operating area.
Types of Personal Data We Collect
We only collect personal data that is relevant and necessary for arranging, delivering, and improving our moving services. The categories of personal data we may collect include:
Identification and contact data: name, title, postal address, pick-up and delivery addresses, billing address, and other contact details such as general contact information provided by you.
Service and booking data: details of your move, including property access information you choose to share, inventory descriptions, dates and times of moves, service preferences, and additional instructions you provide.
Payment and transaction data: payment status, amounts charged, invoices, and transaction history. We do not store full payment card details; where card payments are used, these are processed securely by our chosen payment processor.
Communications data: information contained in enquiries, complaints, feedback, and correspondence you send to us, including notes of phone conversations and any information you provide in surveys or reviews about our services.
Technical and usage data: basic technical data collected when you visit our online channels, such as device type, general location data derived from your device or IP address, and usage information regarding how you interact with our website or other digital tools, where applicable and subject to your preferences.
How We Collect Your Data
We collect personal data in several ways:
Directly from you when you request a quote, make a booking, contact us by phone or through written correspondence, or provide information during a survey or feedback form.
Indirectly from third parties, such as comparison or referral partners where you have asked them to pass your details to moving providers. In such cases, we only receive the information required to contact you and provide a quotation or service.
Automatically through cookies or similar technologies when you visit our website, to the extent permitted by law and your chosen cookie settings.
Lawful Bases for Processing
We process your personal data using one or more of the following lawful bases under the UK GDPR:
Contract: We process personal data to provide our moving services, including to prepare quotes, confirm bookings, carry out moves, issue invoices, and manage payments. Without this information, we may not be able to enter into or perform the contract with you.
Legitimate interests: We process data where necessary to pursue our legitimate business interests, provided these interests are not overridden by your rights and freedoms. Examples include improving our services, managing our relationship with you, ensuring the security of our operations, and handling customer queries and complaints.
Legal obligations: We process personal data to comply with legal and regulatory requirements, such as record keeping obligations for tax and accounting purposes.
Consent: In certain cases, we may rely on your consent, for example for specific types of marketing communication or non-essential cookies. Where processing is based on consent, you can withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
How We Use Personal Data
We use personal data for the following purposes:
To provide quotes, confirm bookings, and deliver our moving and related services.
To communicate with you about your move, including confirmations, updates, and any changes to your booking.
To process payments, issue invoices, and maintain accounting and financial records.
To respond to your enquiries, feedback, and complaints, and to provide customer support.
To improve our services, monitor performance, and train staff.
To comply with applicable laws, regulations, and legal processes.
Data Sharing and Processors
We do not sell your personal data. We may share your information with third parties only where necessary and in accordance with this Privacy Policy and data protection laws.
Service providers acting as data processors: We may engage trusted third parties to provide services on our behalf, such as payment processing, secure data storage, email and communication tools, customer relationship management systems, and information technology support. These processors are only permitted to process personal data according to our written instructions and must implement appropriate security measures.
Professional advisers: We may share data with our legal, accounting, or insurance advisers where necessary for the establishment, exercise, or defence of legal claims, or for compliance and advisory purposes.
Authorities and regulators: We may disclose data to law enforcement, regulatory bodies, or public authorities where required by law or where disclosure is necessary to protect our rights or the rights of others.
Where personal data is transferred outside the United Kingdom or European Economic Area, we will ensure an appropriate level of protection in accordance with data protection laws, for example by using adequacy regulations or approved standard contractual clauses.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to manage any follow-up queries, disputes, or claims related to a move and to meet our legal obligations. After the relevant retention period expires, personal data is securely deleted, anonymised, or otherwise rendered unusable.
The specific retention period may vary depending on the nature of the data, the services provided, and applicable legal or regulatory requirements.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and processors who need it for their responsibilities, using secure systems and storage methods, and providing training on data protection obligations.
While we strive to protect your personal data, no system can be completely secure. You play an important role in safeguarding your information by keeping any reference details or communication channels secure from unauthorised access.
Your Data Protection Rights
Under the UK GDPR and related laws, you have several rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of that data, along with related information.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction: You can request that we restrict the processing of your data in specific situations, for example while we verify the accuracy of information or consider an objection.
Right to object: You may object to the processing of your personal data based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can attempt to resolve any concerns directly.
Privacy Policy Scope and Updates
This Privacy Policy applies to all Hammersmith Movers customers and prospective customers in our service area, as well as individuals who interact with us in the context of arranging or receiving moving services.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. The most recent version will always apply to the processing of your personal data. You should review this Privacy Policy periodically to stay informed about how we handle your information.
